---
description: Compare Smartsupp vs Crisp. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Smartsupp vs Crisp Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Smartsupp \<span\>vs\</span\> Crisp](https://www.capterra.ca/compare/136251/151292/smartsupp-live-chat/vs/crisp)

# Compare Smartsupp vs Crisp

Canonical: https://www.capterra.ca/compare/136251/151292/smartsupp-live-chat/vs/crisp

> Detailed comparison between Smartsupp and Crisp. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Smartsupp | Crisp |
| **Overall rating** | 4.6/5 | 4.6/5 |
| **Total Reviews** | 343 | 147 |
| **Starting Price** | US$17.00 | US$45.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Smartsupp

Smartsupp combines live chat, chatbots, and AI shopping assistant. Drive your online sales through well-managed conversations and turn your webshop visitors into loyal customers.

### Crisp

600,000+ companies are using Crisp to talk with their customers on any channel, increase internal collaboration and drive more sales.

## Key features

### Smartsupp

- AI/Machine Learning
- API
- Canned Responses
- Chat/Messaging
- Customer Database
- Customer Service Analytics
- File Sharing Software
- Lead Capture Software
- Lead Qualification
- Multi-Channel Communication
- Natural Language Processing
- Performance Metrics
- Real-Time Analytics
- Real-time Conversations
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing

### Crisp

- AI/Machine Learning
- API
- Canned Responses
- Chat/Messaging
- Customer Database
- Customer Service Analytics
- File Sharing Software
- Lead Capture Software
- Lead Qualification
- Multi-Channel Communication
- Natural Language Processing
- Performance Metrics
- Real-Time Analytics
- Real-time Conversations
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View Smartsupp Profile](https://www.capterra.ca/software/136251/smartsupp-live-chat)
- [View Crisp Profile](https://www.capterra.ca/software/151292/crisp)
- [View Original Comparison](https://www.capterra.ca/compare/136251/151292/smartsupp-live-chat/vs/crisp)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Smartsupp vs Crisp Comparison - Capterra Canada 2026","description":"Compare Smartsupp vs Crisp. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.","url":"https://www.capterra.ca/compare/136251/151292/smartsupp-live-chat/vs/crisp","about":[{"@id":"https://www.capterra.ca/software/136251/smartsupp-live-chat#software"},{"@id":"https://www.capterra.ca/software/151292/crisp#software"}],"breadcrumb":{"@id":"https://www.capterra.ca/compare/136251/151292/smartsupp-live-chat/vs/crisp#breadcrumblist"},"@id":"https://www.capterra.ca/compare/136251/151292/smartsupp-live-chat/vs/crisp#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.ca/#website"},"inLanguage":"en-CA","publisher":{"@id":"https://www.capterra.ca/#organization"}},{"name":"Smartsupp","description":"Drive your online sales through conversations.\n\nSmartsupp helps businesses deliver a personalized online shopping experience that drives sales by combining live chat, chatbots and AI shopping assistant, allowing you to genuinely connect with your customers and better identify their needs. \n\nAs one of the most popular e-commerce solutions in the world, with over 100,000 active web shops and websites, Smartsupp's mission is to help businesses turn their website visitors into satisfied, return customers.\n\nSetup in 2 minutes, 14 days free trial. Get started right away!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/6aef0d46-9046-4a2c-83b3-526560df1a89.png","url":"https://www.capterra.ca/software/136251/smartsupp-live-chat","@id":"https://www.capterra.ca/software/136251/smartsupp-live-chat#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":343},"offers":{"price":"17","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Crisp","description":"Build your own multichannel AI-powered customer platform through Crisp and start to engage with your customers and leads seamlessly.\nWith our Team Inbox, Crisp lets you centralize 12+ channels into one place to make things simple for your teams and your customers.\nThrough a wide range of features, we simplify the way you help your leads and customers to unlock hypergrowth through conversational experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/a50b5d6f-47ac-4360-84a0-aa94f09fb0cd.jpeg","url":"https://www.capterra.ca/software/151292/crisp","@id":"https://www.capterra.ca/software/151292/crisp#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":147},"offers":{"price":"45","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.ca/compare/136251/151292/smartsupp-live-chat/vs/crisp#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Live Chat Software","position":2,"item":"/directory/30797/live-chat/software","@type":"ListItem"},{"name":"Smartsupp vs Crisp","position":3,"item":"https://www.capterra.ca/compare/136251/151292/smartsupp-live-chat/vs/crisp","@type":"ListItem"}]}]}
</script>