---
description: Compare Smartsupp vs Chatbase. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Smartsupp vs Chatbase Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Smartsupp \<span\>vs\</span\> Chatbase](https://www.capterra.ca/compare/136251/1053300/smartsupp-live-chat/vs/chatbase)

# Compare Smartsupp vs Chatbase

Canonical: https://www.capterra.ca/compare/136251/1053300/smartsupp-live-chat/vs/chatbase

> Detailed comparison between Smartsupp and Chatbase. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Smartsupp | Chatbase |
| **Overall rating** | 4.6/5 | 4.3/5 |
| **Total Reviews** | 343 | 73 |
| **Starting Price** | US$17.00 | US$19.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Chat | Email/Help Desk, Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | Documentation |

## Best for

### Smartsupp

Smartsupp combines live chat, chatbots, and AI shopping assistant. Drive your online sales through well-managed conversations and turn your webshop visitors into loyal customers.

### Chatbase

\-

## Key features

### Smartsupp

- AI/Machine Learning
- API
- Activity Tracking
- Automated Responses
- Chatbot Software
- Customer Communication
- Customer Database
- Customer Service Analytics
- Customer Support Software
- File Sharing Software
- Interaction Tracking
- Multi-Channel Communication
- Multi-Language
- Natural Language Processing
- Real-time Consumer-facing Chat
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing
- Website Integration

### Chatbase

- AI/Machine Learning
- API
- Automated Responses
- Chatbot Software
- Customer Support Software
- Interaction Tracking
- Lead Generation Software
- Multi-Channel Communication
- Multi-Language
- Natural Language Processing
- Real-time Consumer-facing Chat

## Links

- [View Smartsupp Profile](https://www.capterra.ca/software/136251/smartsupp-live-chat)
- [View Chatbase Profile](https://www.capterra.ca/software/1053300/chatbase)
- [View Original Comparison](https://www.capterra.ca/compare/136251/1053300/smartsupp-live-chat/vs/chatbase)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Smartsupp vs Chatbase Comparison - Capterra Canada 2026","description":"Compare Smartsupp vs Chatbase. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.","url":"https://www.capterra.ca/compare/136251/1053300/smartsupp-live-chat/vs/chatbase","about":[{"@id":"https://www.capterra.ca/software/136251/smartsupp-live-chat#software"},{"@id":"https://www.capterra.ca/software/1053300/chatbase#software"}],"breadcrumb":{"@id":"https://www.capterra.ca/compare/136251/1053300/smartsupp-live-chat/vs/chatbase#breadcrumblist"},"@id":"https://www.capterra.ca/compare/136251/1053300/smartsupp-live-chat/vs/chatbase#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.ca/#website"},"inLanguage":"en-CA","publisher":{"@id":"https://www.capterra.ca/#organization"}},{"name":"Smartsupp","description":"Drive your online sales through conversations.\n\nSmartsupp helps businesses deliver a personalized online shopping experience that drives sales by combining live chat, chatbots and AI shopping assistant, allowing you to genuinely connect with your customers and better identify their needs. \n\nAs one of the most popular e-commerce solutions in the world, with over 100,000 active web shops and websites, Smartsupp's mission is to help businesses turn their website visitors into satisfied, return customers.\n\nSetup in 2 minutes, 14 days free trial. Get started right away!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/6aef0d46-9046-4a2c-83b3-526560df1a89.png","url":"https://www.capterra.ca/software/136251/smartsupp-live-chat","@id":"https://www.capterra.ca/software/136251/smartsupp-live-chat#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":343},"offers":{"price":"17","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Chatbase","description":"With Chatbase, you get everything you need to easily create a chatbot powered by ChatGPT to match your brand’s personality.\n\nChatbase makes it easy to train your chatbot offline by uploading files like Word documents, PDFs, and other text files.\n\nYou can use plain text to train your chatbot by copy-pasting info from non-downloadable sources like emails and text messages.\n\nPlus, your chatbot will be able to crawl your website for answers when responding to different support questions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/ca2472b7-c7ea-453e-a6fa-48a5d9644cd7.png","url":"https://www.capterra.ca/software/1053300/chatbase","@id":"https://www.capterra.ca/software/1053300/chatbase#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":73},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.capterra.ca/compare/136251/1053300/smartsupp-live-chat/vs/chatbase#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Live Chat Software","position":2,"item":"/directory/30797/live-chat/software","@type":"ListItem"},{"name":"Smartsupp vs Chatbase","position":3,"item":"https://www.capterra.ca/compare/136251/1053300/smartsupp-live-chat/vs/chatbase","@type":"ListItem"}]}]}
</script>