---
description: Compare Salesforce Service Cloud vs JivoChat. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Salesforce Service Cloud vs JivoChat Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Service Dispatch Software](/directory/30059/service-dispatch/software) > [Salesforce Service Cloud \<span\>vs\</span\> JivoChat](https://www.capterra.ca/compare/136189/178227/salesforce/vs/jivochat)

# Compare Salesforce Service Cloud vs JivoChat

Canonical: https://www.capterra.ca/compare/136189/178227/salesforce/vs/jivochat

> Detailed comparison between Salesforce Service Cloud and JivoChat. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Salesforce Service Cloud | JivoChat |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 820 | 105 |
| **Starting Price** | US$25.00 | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Salesforce Service Cloud

Salesforce Service Cloud is used by contact centers, IT departments, HR departments, field service operations, and customer support teams.

### JivoChat

Website owners who wants to speak with their visitors: ecommerces, institutional websites, blogs, real state companies, schools, colleges and universities, shopping malls and pretty much any company.

## Key features

### Salesforce Service Cloud

- API
- Automatic Call Distribution
- Call Recording Software
- Canned Responses
- Chat/Messaging
- Computer Telephony Integration
- Customer Database
- File Sharing Software
- Multi-Channel Communication
- Performance Metrics
- Real-Time Analytics
- Reminders
- Screen Sharing Software
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Task Management Software
- Transcripts/Chat History
- Transfers/Routing
- Workflow Management Software

### JivoChat

- API
- Automatic Call Distribution
- Call Recording Software
- Canned Responses
- Chat/Messaging
- Computer Telephony Integration
- Customer Database
- File Sharing Software
- Multi-Channel Communication
- Performance Metrics
- Real-Time Analytics
- Reminders
- Screen Sharing Software
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Task Management Software
- Transcripts/Chat History
- Transfers/Routing
- Workflow Management Software

## Links

- [View Salesforce Service Cloud Profile](https://www.capterra.ca/software/136189/salesforce)
- [View JivoChat Profile](https://www.capterra.ca/software/178227/jivochat)
- [View Original Comparison](https://www.capterra.ca/compare/136189/178227/salesforce/vs/jivochat)

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