15 years helping Canadian businesses
choose better software

Salesforce Service Cloud vs Zendesk Suite

US$25.00/month
US$55.00/month

Overall

4.4 (761)
Businesses in need of service-as-a-software solution for the Communications industry.
Over 110,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and scales to meet the needs of any business.
10/10
  • Automated Routing
  • Call Monitoring
  • Call Scripting
  • Configuration Management
  • Customizable Branding
  • Forms Management
  • Offline Form
  • Quality Assurance
  • Service Level Agreement (SLA) Management
  • Support Ticket Tracking
10/10
  • Automated Routing
  • Call Monitoring
  • Call Scripting
  • Configuration Management
  • Customizable Branding
  • Forms Management
  • Offline Form
  • Quality Assurance
  • Service Level Agreement (SLA) Management
  • Support Ticket Tracking
  • Cloud-based
  • On-premise
  • Cloud-based
  • On-premise
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)
  • Chat