---
description: Compare Giva vs Zendesk Suite. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Giva vs Zendesk Suite Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Change Management Software](/directory/30958/change-management/software) > [Giva \<span\>vs\</span\> Zendesk Suite](https://www.capterra.ca/compare/135094/164283/giva-customer-service/vs/zendesk)

# Compare Giva vs Zendesk Suite

Canonical: https://www.capterra.ca/compare/135094/164283/giva-customer-service/vs/zendesk

> Detailed comparison between Giva and Zendesk Suite. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Giva | Zendesk Suite |
| **Overall rating** | 4.9/5 | 4.4/5 |
| **Total Reviews** | 57 | 4072 |
| **Starting Price** | US$69.00 | US$39.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Giva

From start ups to large companies, customers trust Giva with their customer support or help desk needs.

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

## Key features

### Giva

- API
- Activity Tracking
- Audit Trail
- Change Management Software
- Chat/Messaging
- Configurable Workflow
- Customer Database
- Customizable Reports
- Help Desk Management
- Issue Scheduling
- Knowledge Management Software
- Multi-Channel Communication
- Personalization Software
- Projections
- Real-Time Chat
- SSL Security
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management Software

### Zendesk Suite

- API
- Activity Tracking
- Audit Trail
- Change Management Software
- Chat/Messaging
- Configurable Workflow
- Customer Database
- Customizable Reports
- Help Desk Management
- Issue Scheduling
- Knowledge Management Software
- Multi-Channel Communication
- Personalization Software
- Projections
- Real-Time Chat
- SSL Security
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management Software

## Links

- [View Giva Profile](https://www.capterra.ca/software/135094/giva-customer-service)
- [View Zendesk Suite Profile](https://www.capterra.ca/software/164283/zendesk)
- [View Original Comparison](https://www.capterra.ca/compare/135094/164283/giva-customer-service/vs/zendesk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Giva vs Zendesk Suite Comparison - Capterra Canada 2026","description":"Compare Giva vs Zendesk Suite. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.","url":"https://www.capterra.ca/compare/135094/164283/giva-customer-service/vs/zendesk","about":[{"@id":"https://www.capterra.ca/software/135094/giva-customer-service#software"},{"@id":"https://www.capterra.ca/software/164283/zendesk#software"}],"breadcrumb":{"@id":"https://www.capterra.ca/compare/135094/164283/giva-customer-service/vs/zendesk#breadcrumblist"},"@id":"https://www.capterra.ca/compare/135094/164283/giva-customer-service/vs/zendesk#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.ca/#website"},"inLanguage":"en-CA","publisher":{"@id":"https://www.capterra.ca/#organization"}},{"name":"Giva","description":"Standalone ITIL Change Management that is cloud based. Get up-and-running fast with Giva's out-of-the-box defaults to meet your organizational, regulatory and HIPAA compliance requirements. Dashboards, notifications and alerts keep everyone informed, enabling peer reviews and collaboration on new releases. Easily define ITIL processes to speed up approvals and manage the documentation. Gain visibility into code and configuration changes with Giva's central system of record for all IT changes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d7457937-df21-4440-9594-23b2393b979d.png","url":"https://www.capterra.ca/software/135094/giva-customer-service","@id":"https://www.capterra.ca/software/135094/giva-customer-service#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.9,"bestRating":5,"ratingCount":57},"offers":{"price":"69","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Zendesk Suite","description":"Zendesk Suite is a cloud-based customer service platform that enables businesses to streamline support experiences across multiple channels. With features, including messaging, live chat, AI-powered automation, advanced data privacy, and a customizable help center, Zendesk enables personalized and efficient customer assistance.\n\nThe customer interactions live in a single interface with features, such as web widgets, pre-defined ticket responses, and more. Zendesk Suite also includes Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore, and Sunshine Conversations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/33e7efb9-b7dc-42b8-b866-a0676f6012b9.png","url":"https://www.capterra.ca/software/164283/zendesk","@id":"https://www.capterra.ca/software/164283/zendesk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":4072},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.ca/compare/135094/164283/giva-customer-service/vs/zendesk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Change Management Software","position":2,"item":"/directory/30958/change-management/software","@type":"ListItem"},{"name":"Giva vs Zendesk Suite","position":3,"item":"https://www.capterra.ca/compare/135094/164283/giva-customer-service/vs/zendesk","@type":"ListItem"}]}]}
</script>