---
description: Compare CXone Mpower vs Nextiva. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: CXone Mpower vs Nextiva Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [CXone Mpower \<span\>vs\</span\> Nextiva](https://www.capterra.ca/compare/134775/175788/incontact-call-center-software/vs/nextiva)

# Compare CXone Mpower vs Nextiva

Canonical: https://www.capterra.ca/compare/134775/175788/incontact-call-center-software/vs/nextiva

> Detailed comparison between CXone Mpower and Nextiva. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | CXone Mpower | Nextiva |
| **Overall rating** | 4.2/5 | 4.6/5 |
| **Total Reviews** | 581 | 914 |
| **Starting Price** | US$71.00 | US$25.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Phone Support |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | Videos |

## Best for

### CXone Mpower

It is designed for organizations of all sizes that need to deliver voice, digital, and self-service customer experiences across all interaction channels.

### Nextiva

Businesses of any size who want to better connect with their customers.

## Key features

### CXone Mpower

- API
- Access Controls/Permissions
- Auto-Dialer
- Automatic Call Distribution
- Call Logging
- Call Recording Software
- Call Tracking Metrics
- Chat/Messaging
- Computer Telephony Integration
- Contact Database
- Contact Management Software
- Monitoring
- Multi-Channel Communication
- Performance Management
- Performance Metrics
- Process/Workflow Automation
- Real-Time Chat
- Reporting/Analytics
- Survey/Poll Management
- Workforce Management Software

### Nextiva

- API
- Access Controls/Permissions
- Auto-Dialer
- Automatic Call Distribution
- Call Logging
- Call Recording Software
- Call Tracking Metrics
- Chat/Messaging
- Computer Telephony Integration
- Contact Database
- Contact Management Software
- Monitoring
- Multi-Channel Communication
- Performance Management
- Performance Metrics
- Process/Workflow Automation
- Real-Time Chat
- Reporting/Analytics
- Survey/Poll Management
- Workforce Management Software

## Links

- [View CXone Mpower Profile](https://www.capterra.ca/software/134775/incontact-call-center-software)
- [View Nextiva Profile](https://www.capterra.ca/software/175788/nextiva)
- [View Original Comparison](https://www.capterra.ca/compare/134775/175788/incontact-call-center-software/vs/nextiva)

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