---
description: Compare NiCE CXone vs Cisco Unified Communications Manager. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: NiCE CXone vs Cisco Unified Communications Manager Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Call Centre Workforce Management Software](/directory/32607/call-center-workforce-management/software) > [NiCE CXone \<span\>vs\</span\> Cisco Unified Communications Manager](https://www.capterra.ca/compare/134775/157096/incontact-call-center-software/vs/unified-communications-manager)

# Compare NiCE CXone vs Cisco Unified Communications Manager

Canonical: https://www.capterra.ca/compare/134775/157096/incontact-call-center-software/vs/unified-communications-manager

> Detailed comparison between NiCE CXone and Cisco Unified Communications Manager. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | NiCE CXone | Cisco Unified Communications Manager |
| **Overall rating** | 4.2/5 | 4.3/5 |
| **Total Reviews** | 581 | 78 |
| **Starting Price** | US$110.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | - |

## Best for

### NiCE CXone

It is designed for organizations of all sizes that need to deliver voice, digital, and self-service customer experiences across all interaction channels.

### Cisco Unified Communications Manager

\-

## Key features

### NiCE CXone

- API
- Access Controls/Permissions
- Auto-Dialer
- Blended Call Center
- Call Monitoring
- Call Recording Software
- Call Routing
- Call Tagging
- Call Tracking Metrics
- Call Transfer
- Communication Management
- Computer Telephony Integration
- FCC Compliance
- IVR
- Multi-Channel Communication
- Recording
- Skills Tracking
- Support Ticket Management
- Third-Party Integrations
- Voice Mail

### Cisco Unified Communications Manager

- API
- Access Controls/Permissions
- Call Monitoring
- Call Recording Software
- Call Routing
- Call Transfer
- Communication Management
- IVR
- Multi-Channel Communication
- Third-Party Integrations
- Voice Mail

## Links

- [View NiCE CXone Profile](https://www.capterra.ca/software/134775/incontact-call-center-software)
- [View Cisco Unified Communications Manager Profile](https://www.capterra.ca/software/157096/unified-communications-manager)
- [View Original Comparison](https://www.capterra.ca/compare/134775/157096/incontact-call-center-software/vs/unified-communications-manager)

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