---
description: Compare CXone Mpower vs EvaluAgent. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
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title: CXone Mpower vs EvaluAgent Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Call Recording Software](/directory/30533/call-recording/software) > [CXone Mpower \<span\>vs\</span\> EvaluAgent](https://www.capterra.ca/compare/134775/148526/incontact-call-center-software/vs/evaluagent)

# Compare CXone Mpower vs EvaluAgent

Canonical: https://www.capterra.ca/compare/134775/148526/incontact-call-center-software/vs/evaluagent

> Detailed comparison between CXone Mpower and EvaluAgent. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | CXone Mpower | EvaluAgent |
| **Overall rating** | 4.2/5 | 4.7/5 |
| **Total Reviews** | 581 | 20 |
| **Starting Price** | US$71.00 | US$15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base Software, Phone Support, Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### CXone Mpower

It is designed for organizations of all sizes that need to deliver voice, digital, and self-service customer experiences across all interaction channels.

### EvaluAgent

Whether your customer service organisation has 50 or 5,000 agents, EvaluAgent offers a complete and scalable solution that will empower you to evaluate, coach and engage your front-line agents.

## Key features

### CXone Mpower

- AI/Machine Learning
- API
- Access Controls/Permissions
- Call Logging
- Call Recording Software
- Chat/Messaging
- Computer Telephony Integration
- Customer Service Analytics
- Monitoring
- Multi-Channel Data Collection
- Performance Management
- Performance Metrics
- Process/Workflow Automation
- Real-Time Reporting
- Reporting/Analytics
- Skills Tracking
- Speech-to-Text Analysis
- Survey/Poll Management
- Surveys & Feedback
- Workflow Management Software

### EvaluAgent

- AI/Machine Learning
- API
- Access Controls/Permissions
- Call Logging
- Call Recording Software
- Chat/Messaging
- Computer Telephony Integration
- Customer Service Analytics
- Monitoring
- Multi-Channel Data Collection
- Performance Management
- Performance Metrics
- Process/Workflow Automation
- Real-Time Reporting
- Reporting/Analytics
- Skills Tracking
- Speech-to-Text Analysis
- Survey/Poll Management
- Surveys & Feedback
- Workflow Management Software

## Links

- [View CXone Mpower Profile](https://www.capterra.ca/software/134775/incontact-call-center-software)
- [View EvaluAgent Profile](https://www.capterra.ca/software/148526/evaluagent)
- [View Original Comparison](https://www.capterra.ca/compare/134775/148526/incontact-call-center-software/vs/evaluagent)

-----

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