---
description: Compare CXone Mpower vs TenFold. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
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title: CXone Mpower vs TenFold Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Speech Analytics Software](/directory/32258/speech-analytics/software) > [CXone Mpower \<span\>vs\</span\> TenFold](https://www.capterra.ca/compare/134775/144586/incontact-call-center-software/vs/tenfold)

# Compare CXone Mpower vs TenFold

Canonical: https://www.capterra.ca/compare/134775/144586/incontact-call-center-software/vs/tenfold

> Detailed comparison between CXone Mpower and TenFold. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | CXone Mpower | TenFold |
| **Overall rating** | 4.2/5 | 4.7/5 |
| **Total Reviews** | 581 | 143 |
| **Starting Price** | US$71.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### CXone Mpower

It is designed for organizations of all sizes that need to deliver voice, digital, and self-service customer experiences across all interaction channels.

### TenFold

Customer facing teams, larger than 10 people, who want a fast way to become more efficient, increase revenue, and unify the customer experience.

## Key features

### CXone Mpower

- API
- Activity Tracking
- Blended Call Center
- CRM Software
- Call Logging
- Call Recording Software
- Computer Telephony Integration
- Contact Management Software
- Customer Database
- Inbound Call Center
- Multi-Channel Communication
- Outbound Call Center
- Performance Management
- Performance Metrics
- Queue Management
- Real-Time Analytics
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management
- Workflow Management Software

### TenFold

- API
- Activity Tracking
- Blended Call Center
- CRM Software
- Call Logging
- Call Recording Software
- Computer Telephony Integration
- Contact Management Software
- Customer Database
- Inbound Call Center
- Multi-Channel Communication
- Outbound Call Center
- Performance Management
- Performance Metrics
- Queue Management
- Real-Time Analytics
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management
- Workflow Management Software

## Links

- [View CXone Mpower Profile](https://www.capterra.ca/software/134775/incontact-call-center-software)
- [View TenFold Profile](https://www.capterra.ca/software/144586/tenfold)
- [View Original Comparison](https://www.capterra.ca/compare/134775/144586/incontact-call-center-software/vs/tenfold)

-----

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