---
description: Compare CXone Mpower vs eDesk. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
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title: CXone Mpower vs eDesk Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Telephony Software](/directory/30084/telephony/software) > [CXone Mpower \<span\>vs\</span\> eDesk](https://www.capterra.ca/compare/134775/137210/incontact-call-center-software/vs/xsellco-helpdesk)

# Compare CXone Mpower vs eDesk

Canonical: https://www.capterra.ca/compare/134775/137210/incontact-call-center-software/vs/xsellco-helpdesk

> Detailed comparison between CXone Mpower and eDesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | CXone Mpower | eDesk |
| **Overall rating** | 4.2/5 | 4.4/5 |
| **Total Reviews** | 581 | 71 |
| **Starting Price** | US$71.00 | US$0.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### CXone Mpower

It is designed for organizations of all sizes that need to deliver voice, digital, and self-service customer experiences across all interaction channels.

### eDesk

Uniquely built for online sellers, eDesk’s customer support solutions empower delivery of outstanding customer experiences, in a fraction of the time, everywhere they sell.

## Key features

### CXone Mpower

- API
- Access Controls/Permissions
- Activity Tracking
- Chat/Messaging
- Communication Management
- Customer Database
- Customer History
- Inbox Management
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Analytics
- Real-Time Chat
- Real-Time Reporting
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Ticket Management
- Workflow Management Software

### eDesk

- API
- Access Controls/Permissions
- Activity Tracking
- Chat/Messaging
- Communication Management
- Customer Database
- Customer History
- Inbox Management
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Analytics
- Real-Time Chat
- Real-Time Reporting
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Ticket Management
- Workflow Management Software

## Links

- [View CXone Mpower Profile](https://www.capterra.ca/software/134775/incontact-call-center-software)
- [View eDesk Profile](https://www.capterra.ca/software/137210/xsellco-helpdesk)
- [View Original Comparison](https://www.capterra.ca/compare/134775/137210/incontact-call-center-software/vs/xsellco-helpdesk)

-----

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