---
description: Compare Exotel vs CTM. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Exotel vs CTM Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Contact Center Software](/directory/32035/contact-center/software) > [Exotel \<span\>vs\</span\> CTM](https://www.capterra.ca/compare/134642/152004/exotel/vs/call-tracking-software)

# Compare Exotel vs CTM

Canonical: https://www.capterra.ca/compare/134642/152004/exotel/vs/call-tracking-software

> Detailed comparison between Exotel and CTM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Exotel | CTM |
| **Overall rating** | 4.3/5 | 4.6/5 |
| **Total Reviews** | 69 | 150 |
| **Starting Price** | US$200.00 | US$79.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat |
| **Training Software** | Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### Exotel

Enterprises to small businesses in India \&amp; SEA looking to solve key communication goals - omni channel engagement, seamless workforce management, AI-powered self servicer, data insights and security.

### CTM

CTM is used by marketing agencies, digital marketers, sales teams, contact centers, and global organizations.

## Key features

### Exotel

- API
- Automatic Call Distribution
- Call Disposition
- Call Recording Software
- Call Scripting
- Call Tagging
- Campaign Planning
- Campaign Scheduling
- Chat/Messaging
- Customizable Reports
- Inbound Call Center
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Recording
- Scheduled Messaging
- Social Media Integration

### CTM

- API
- Automatic Call Distribution
- Call Disposition
- Call Recording Software
- Call Scripting
- Call Tagging
- Campaign Planning
- Campaign Scheduling
- Chat/Messaging
- Customizable Reports
- Inbound Call Center
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Recording
- Scheduled Messaging
- Social Media Integration

## Links

- [View Exotel Profile](https://www.capterra.ca/software/134642/exotel)
- [View CTM Profile](https://www.capterra.ca/software/152004/call-tracking-software)
- [View Original Comparison](https://www.capterra.ca/compare/134642/152004/exotel/vs/call-tracking-software)

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