---
description: Compare Exotel vs CXone Mpower. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
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title: Exotel vs CXone Mpower Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Contact Center Software](/directory/32035/contact-center/software) > [Exotel \<span\>vs\</span\> CXone Mpower](https://www.capterra.ca/compare/134642/134775/exotel/vs/incontact-call-center-software)

# Compare Exotel vs CXone Mpower

Canonical: https://www.capterra.ca/compare/134642/134775/exotel/vs/incontact-call-center-software

> Detailed comparison between Exotel and CXone Mpower. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Exotel | CXone Mpower |
| **Overall rating** | 4.3/5 | 4.2/5 |
| **Total Reviews** | 69 | 581 |
| **Starting Price** | US$200.00 | US$71.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Exotel

Enterprises to small businesses in India \&amp; SEA looking to solve key communication goals - omni channel engagement, seamless workforce management, AI-powered self servicer, data insights and security.

### CXone Mpower

It is designed for organizations of all sizes that need to deliver voice, digital, and self-service customer experiences across all interaction channels.

## Key features

### Exotel

- API
- Auto-Dialer
- Automatic Call Distribution
- Call Disposition
- Call Logging
- Call Recording Software
- Call Scripting
- Call Tagging
- Chat/Messaging
- Inbound Call Center
- Monitoring
- Multi-Channel Communication
- On-Demand Recording
- Performance Metrics
- Progressive Dialer
- Real-Time Analytics
- Real-Time Reporting
- Recording
- Social Media Integration
- Surveys & Feedback

### CXone Mpower

- API
- Auto-Dialer
- Automatic Call Distribution
- Call Disposition
- Call Logging
- Call Recording Software
- Call Scripting
- Call Tagging
- Chat/Messaging
- Inbound Call Center
- Monitoring
- Multi-Channel Communication
- On-Demand Recording
- Performance Metrics
- Progressive Dialer
- Real-Time Analytics
- Real-Time Reporting
- Recording
- Social Media Integration
- Surveys & Feedback

## Links

- [View Exotel Profile](https://www.capterra.ca/software/134642/exotel)
- [View CXone Mpower Profile](https://www.capterra.ca/software/134775/incontact-call-center-software)
- [View Original Comparison](https://www.capterra.ca/compare/134642/134775/exotel/vs/incontact-call-center-software)

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