15 years helping Canadian businesses
choose better software
Intercom vs Zendesk Suite
Starting Price
US$39.00/month
US$55.00/month
Ratings
Overall
4.5 (1,029)Overall
4.4 (3,809)Best for
Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Microsoft, rely on Intercom to deliver efficient and personal customer experiences at scale.
Over 110,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and scales to meet the needs of any business.
Features
- Automated Routing
- Batch Communications
- Customizable Branding
- Email Templates
- Help Desk Management
- Knowledge Base Management
- Offline Form
- Real Time Data
- Service Level Agreement (SLA) Management
- Ticket Management
- Automated Routing
- Batch Communications
- Customizable Branding
- Email Templates
- Help Desk Management
- Knowledge Base Management
- Offline Form
- Real Time Data
- Service Level Agreement (SLA) Management
- Ticket Management
Deployment
- Cloud-based
- On-premise
- Cloud-based
- On-premise
Training Software
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat