15 years helping Canadian businesses
choose better software

Intercom vs Zendesk Suite

US$39.00/month
US$55.00/month
Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Microsoft, rely on Intercom to deliver efficient and personal customer experiences at scale.
Over 110,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and scales to meet the needs of any business.
10/10
  • Automated Routing
  • Batch Communications
  • Customizable Branding
  • Email Templates
  • Help Desk Management
  • Knowledge Base Management
  • Offline Form
  • Real Time Data
  • Service Level Agreement (SLA) Management
  • Ticket Management
10/10
  • Automated Routing
  • Batch Communications
  • Customizable Branding
  • Email Templates
  • Help Desk Management
  • Knowledge Base Management
  • Offline Form
  • Real Time Data
  • Service Level Agreement (SLA) Management
  • Ticket Management
  • Cloud-based
  • On-premise
  • Cloud-based
  • On-premise
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)
  • Chat