---
description: Compare Intercom vs Crisp. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Intercom vs Crisp Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Intercom \<span\>vs\</span\> Crisp](https://www.capterra.ca/compare/134347/151292/intercom/vs/crisp)

# Compare Intercom vs Crisp

Canonical: https://www.capterra.ca/compare/134347/151292/intercom/vs/crisp

> Detailed comparison between Intercom and Crisp. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Intercom | Crisp |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 1131 | 147 |
| **Starting Price** | US$39.00 | US$45.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Intercom

Intercom is used by customer service departments, support teams, customer experience managers, and businesses with high-volume customer inquiries.

### Crisp

600,000+ companies are using Crisp to talk with their customers on any channel, increase internal collaboration and drive more sales.

## Key features

### Intercom

- AI/Machine Learning
- API
- Canned Responses
- Chat/Messaging
- Customer Database
- Customer Service Analytics
- File Sharing Software
- Knowledge Management Software
- Lead Qualification
- Multi-Channel Communication
- Natural Language Processing
- Personalization Software
- Real-Time Analytics
- Real-Time Chat
- Real-time Conversations
- Screen Sharing Software
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing

### Crisp

- AI/Machine Learning
- API
- Canned Responses
- Chat/Messaging
- Customer Database
- Customer Service Analytics
- File Sharing Software
- Knowledge Management Software
- Lead Qualification
- Multi-Channel Communication
- Natural Language Processing
- Personalization Software
- Real-Time Analytics
- Real-Time Chat
- Real-time Conversations
- Screen Sharing Software
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing

## Links

- [View Intercom Profile](https://www.capterra.ca/software/134347/intercom)
- [View Crisp Profile](https://www.capterra.ca/software/151292/crisp)
- [View Original Comparison](https://www.capterra.ca/compare/134347/151292/intercom/vs/crisp)

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