---
description: Compare Customer Thermometer vs Zendesk Suite. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Customer Thermometer vs Zendesk Suite Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Survey Tools](/directory/30092/survey/software) > [Customer Thermometer \<span\>vs\</span\> Zendesk Suite](https://www.capterra.ca/compare/133435/164283/customer-thermometer/vs/zendesk)

# Compare Customer Thermometer vs Zendesk Suite

Canonical: https://www.capterra.ca/compare/133435/164283/customer-thermometer/vs/zendesk

> Detailed comparison between Customer Thermometer and Zendesk Suite. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Customer Thermometer | Zendesk Suite |
| **Overall rating** | 4.9/5 | 4.4/5 |
| **Total Reviews** | 18 | 4072 |
| **Starting Price** | US$9.00 | US$39.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Customer Thermometer

Any organization (B2B/B2C) of any size that wants to maximize real-time customer feedback, track CSAT, NPS and other metrics, and act upon reliable insights to improve the customer experience – fast.

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

## Key features

### Customer Thermometer

- API
- Activity Tracking
- Collaboration Tools
- Commenting/Notes
- Customer Database
- Customizable Reports
- Customizable Templates
- Knowledge Management Software
- Negative Feedback Management
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Search/Filter
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Workflow Management Software

### Zendesk Suite

- API
- Activity Tracking
- Collaboration Tools
- Commenting/Notes
- Customer Database
- Customizable Reports
- Customizable Templates
- Knowledge Management Software
- Negative Feedback Management
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Search/Filter
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Workflow Management Software

## Links

- [View Customer Thermometer Profile](https://www.capterra.ca/software/133435/customer-thermometer)
- [View Zendesk Suite Profile](https://www.capterra.ca/software/164283/zendesk)
- [View Original Comparison](https://www.capterra.ca/compare/133435/164283/customer-thermometer/vs/zendesk)

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