---
description: Compare Customer Thermometer vs Hively. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Customer Thermometer vs Hively Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/30541/customer-satisfaction/software) > [Customer Thermometer \<span\>vs\</span\> Hively](https://www.capterra.ca/compare/133435/161991/customer-thermometer/vs/hively)

# Compare Customer Thermometer vs Hively

Canonical: https://www.capterra.ca/compare/133435/161991/customer-thermometer/vs/hively

> Detailed comparison between Customer Thermometer and Hively. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Customer Thermometer | Hively |
| **Overall rating** | 4.9/5 | 4.7/5 |
| **Total Reviews** | 18 | 28 |
| **Starting Price** | US$9.00 | US$17.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | Documentation |

## Best for

### Customer Thermometer

Any organization (B2B/B2C) of any size that wants to maximize real-time customer feedback, track CSAT, NPS and other metrics, and act upon reliable insights to improve the customer experience – fast.

### Hively

Designed for businesses of all sizes including customer service departments, customer experience managers, and feedback analysis specialists, the tool collects feedback and tracks team performance.

## Key features

### Customer Thermometer

- API
- Activity Tracking
- Complaint Monitoring
- Customer Database
- Customizable Reports
- Engagement Tracking
- Feedback Management
- Knowledge Management Software
- Mobile Survey
- Monitoring
- Real-Time Data
- Response Quotas
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Website Integration

### Hively

- Complaint Monitoring
- Feedback Management
- Manager-to-Employee Recognition
- Recognition Tracking
- Rewards Catalog
- Survey/Poll Management

## Links

- [View Customer Thermometer Profile](https://www.capterra.ca/software/133435/customer-thermometer)
- [View Hively Profile](https://www.capterra.ca/software/161991/hively)
- [View Original Comparison](https://www.capterra.ca/compare/133435/161991/customer-thermometer/vs/hively)

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