---
description: Compare Customer Thermometer vs XM for Customer Experience. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Customer Thermometer vs XM for Customer Experience Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/30541/customer-satisfaction/software) > [Customer Thermometer \<span\>vs\</span\> XM for Customer Experience](https://www.capterra.ca/compare/133435/152924/customer-thermometer/vs/customer-frontlines)

# Compare Customer Thermometer vs XM for Customer Experience

Canonical: https://www.capterra.ca/compare/133435/152924/customer-thermometer/vs/customer-frontlines

> Detailed comparison between Customer Thermometer and XM for Customer Experience. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Customer Thermometer | XM for Customer Experience |
| **Overall rating** | 4.9/5 | 4.6/5 |
| **Total Reviews** | 18 | 255 |
| **Starting Price** | US$9.00 | US$1,500.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Customer Thermometer

Any organization (B2B/B2C) of any size that wants to maximize real-time customer feedback, track CSAT, NPS and other metrics, and act upon reliable insights to improve the customer experience – fast.

### XM for Customer Experience

Businesses of all sizes and industries looking to deliver unrivaled customer experiences at scale.&#10;&#10;&#10;&#10;&#10;&#10;&#10;&#10;Businesses of all sizes and industries looking to deliver unrivaled customer experience

## Key features

### Customer Thermometer

- API
- Activity Tracking
- Customer Database
- Customizable Reports
- Engagement Tracking
- Knowledge Management Software
- Mobile Survey
- Monitoring
- NPS of Employees
- Performance Metrics
- Pulse Surveys
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Social Media Integration
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Website Integration
- Workflow Management Software

### XM for Customer Experience

- API
- Activity Tracking
- Customer Database
- Customizable Reports
- Engagement Tracking
- Knowledge Management Software
- Mobile Survey
- Monitoring
- NPS of Employees
- Performance Metrics
- Pulse Surveys
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Social Media Integration
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Website Integration
- Workflow Management Software

## Links

- [View Customer Thermometer Profile](https://www.capterra.ca/software/133435/customer-thermometer)
- [View XM for Customer Experience Profile](https://www.capterra.ca/software/152924/customer-frontlines)
- [View Original Comparison](https://www.capterra.ca/compare/133435/152924/customer-thermometer/vs/customer-frontlines)

-----

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