Freshservice vs HappyFox Help Desk

US$29.00/month

US$39.00/month

• Ease of Use

  4.5 (562)

• Features & Functionality

  4.3 (562)

• Customer Service

  4.6 (562)

• Value for Money

  4.4 (562)

See all ratings

• Ease of Use

  4.5 (91)

• Features & Functionality

  4.4 (91)

• Customer Service

  4.6 (91)

• Value for Money

  4.5 (91)

See all ratings

Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.

Most commonly used by IT, Customer Service, Operations, Facilities, HR, Marketing and Finance teams. HappyFox is very versatile making it a great fit for companies of any size.

• Automated Routing
• Customizable Branding
• Email Templates
• Forms Management
• Help Desk Management
• Knowledge Base Management
• Real-Time Chat
• Service Level Agreement (SLA) Management
• Support Ticket Tracking
• Ticket Management

See all features

• Automated Routing
• Customizable Branding
• Email Templates
• Forms Management
• Help Desk Management
• Knowledge Base Management
• Real-Time Chat
• Service Level Agreement (SLA) Management
• Support Ticket Tracking
• Ticket Management

See all features

• Cloud-based
• On-premise

• Cloud-based
• On-premise

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• Email/Help Desk
• FAQs/Forum
• Knowledge Base Software
• Phone Support
• 24/7 (Live rep)
• Chat

• Email/Help Desk
• FAQs/Forum
• Knowledge Base Software
• Phone Support
• 24/7 (Live rep)
• Chat