Freshservice vs ServiceNow Customer Service Management

US$19.00/month
Not provided by vendor

Overall

4.5 (490)

Overall

4.3 (131)
Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.
Elevating your customer service from request to resolution. Great service means more than engaging your customers. Connect customer service with other teams to resolve issues quickly and proactively.
10/10
  • Alerts / Escalation
  • Dashboard Software
  • Data Visualization Software
  • Incident Management Software
  • Issue Auditing
  • Live Chat Software
  • Service Level Agreement (SLA) Management
  • Ticket Management
  • Workflow Configuration
  • Workflow Management Software
10/10
  • Alerts / Escalation
  • Dashboard Software
  • Data Visualization Software
  • Incident Management Software
  • Issue Auditing
  • Live Chat Software
  • Service Level Agreement (SLA) Management
  • Ticket Management
  • Workflow Configuration
  • Workflow Management Software
  • Cloud-based
  • On-premise
  • Cloud-based
  • On-premise
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)
  • Chat

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