Freshservice vs ServiceNow Customer Service Management

US$29.00/month

• Ease of Use

  4.5 (564)

• Features & Functionality

  4.3 (564)

• Customer Service

  4.6 (564)

• Value for Money

  4.4 (564)

See all ratings

• Ease of Use

  4.0 (142)

• Features & Functionality

  4.3 (142)

• Customer Service

  4.2 (142)

• Value for Money

  4.1 (142)

See all ratings

Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.

Enterprise-wide Service, Operations, and Customer Experience Buyer Groups

• Automated Routing
• Help Desk Management
• Incident Management Software
• Issue Auditing
• Knowledge Base Management
• Live Chat Software
• Service Level Agreement (SLA) Management
• Support Ticket Tracking
• Ticket Management
• Workflow Management Software

See all features

• Automated Routing
• Help Desk Management
• Incident Management Software
• Issue Auditing
• Knowledge Base Management
• Live Chat Software
• Service Level Agreement (SLA) Management
• Support Ticket Tracking
• Ticket Management
• Workflow Management Software

See all features

• Cloud-based
• On-premise

• Cloud-based
• On-premise

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• Email/Help Desk
• FAQs/Forum
• Knowledge Base Software
• Phone Support
• 24/7 (Live rep)
• Chat

• Email/Help Desk
• FAQs/Forum
• Knowledge Base Software
• Phone Support
• 24/7 (Live rep)
• Chat