15 years helping Canadian businesses
choose better software

Freshservice vs ManageEngine ServiceDesk Plus

US$29.00/month
US$120.00/year

Overall

4.5 (571)

Overall

4.4 (207)
Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.
ServiceDesk Plus helps enterprises of all sizes and types orchestrate remarkable service experiences. It aligns with the service management needs of mid-size and large, value-oriented organizations.
10/10
  • Asset Lifecycle Management
  • Automated Routing
  • Configuration Management
  • Cost Tracking
  • Customizable Branding
  • Email Templates
  • Help Desk Management
  • Incident Reporting
  • Service Level Agreement (SLA) Management
  • Supplier Management
10/10
  • Asset Lifecycle Management
  • Automated Routing
  • Configuration Management
  • Cost Tracking
  • Customizable Branding
  • Email Templates
  • Help Desk Management
  • Incident Reporting
  • Service Level Agreement (SLA) Management
  • Supplier Management
  • Cloud-based
  • On-premise
  • Cloud-based
  • On-premise
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)
  • Chat