Freshservice vs Web Help Desk

US$29.00/month

US$753.00/one-time

• Ease of Use

  4.5 (561)

• Features & Functionality

  4.3 (561)

• Customer Service

  4.6 (561)

• Value for Money

  4.4 (561)

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• Ease of Use

  4.1 (116)

• Features & Functionality

  3.9 (116)

• Customer Service

  4.1 (116)

• Value for Money

  4.1 (116)

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Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.

IT Admins, Help Desk Technicians, Service Desk Technicians, Technical Support

• Asset Lifecycle Management
• Automated Routing
• Cost Tracking
• Customizable Branding
• Help Desk Management
• Knowledge Base Management
• Service Level Agreement (SLA) Management
• Supplier Management
• Support Ticket Tracking
• Ticket Management

See all features

• Asset Lifecycle Management
• Automated Routing
• Cost Tracking
• Customizable Branding
• Help Desk Management
• Knowledge Base Management
• Service Level Agreement (SLA) Management
• Supplier Management
• Support Ticket Tracking
• Ticket Management

See all features

• Cloud-based
• On-premise

• Cloud-based
• On-premise

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• Email/Help Desk
• FAQs/Forum
• Knowledge Base Software
• Phone Support
• 24/7 (Live rep)
• Chat

• Email/Help Desk
• FAQs/Forum
• Knowledge Base Software
• Phone Support
• 24/7 (Live rep)
• Chat