17 years helping Canadian businesses
choose better software

Freshservice vs Web Help Desk

US$29.00/month
US$753.00/one-time

Overall

4.5 (587)

Overall

4.1 (122)
Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.
IT Admins, Help Desk Technicians, Service Desk Technicians, Technical Support
10/10
  • API
  • Asset Tracking Software
  • Change Management Software
  • Contract/License Management
  • Help Desk Management
  • Knowledge Management Software
  • Multi-Channel Communication
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
10/10
  • API
  • Asset Tracking Software
  • Change Management Software
  • Contract/License Management
  • Help Desk Management
  • Knowledge Management Software
  • Multi-Channel Communication
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Cloud-based
  • On-premise
  • Cloud-based
  • On-premise
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)
  • Chat