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Freshservice vs Web Help Desk
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Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
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Starting Price
US$29.00/month
US$753.00/one-time
Ratings
Best for
Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.
IT Admins, Help Desk Technicians, Service Desk Technicians, Technical Support
Features
- API
- Asset Tracking Software
- Change Management Software
- Contract/License Management
- Help Desk Management
- Knowledge Management Software
- Multi-Channel Communication
- Supplier Management
- Support Ticket Management
- Surveys & Feedback
- API
- Asset Tracking Software
- Change Management Software
- Contract/License Management
- Help Desk Management
- Knowledge Management Software
- Multi-Channel Communication
- Supplier Management
- Support Ticket Management
- Surveys & Feedback
Deployment
- Cloud-based
- On-premise
- Cloud-based
- On-premise
Training Software
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat