---
description: Compare Freshservice vs CAST Highlight. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshservice vs CAST Highlight Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Incident Management Software](/directory/31332/incident-management/software) > [Freshservice \<span\>vs\</span\> CAST Highlight](https://www.capterra.ca/compare/132997/177188/freshservice/vs/cast-highlight)

# Compare Freshservice vs CAST Highlight

Canonical: https://www.capterra.ca/compare/132997/177188/freshservice/vs/cast-highlight

> Detailed comparison between Freshservice and CAST Highlight. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshservice | CAST Highlight |
| **Overall rating** | 4.5/5 | 5.0/5 |
| **Total Reviews** | 733 | 3 |
| **Starting Price** | US$19.00 | US$6,800.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

### CAST Highlight

Enterprise

## Key features

### Freshservice

- API
- Access Controls/Permissions
- Activity Tracking
- Asset Lifecycle Management
- Asset Tracking Software
- Audit Management
- Audit Trail
- Compliance Management
- Compliance Tracking
- Contract/License Management
- Customizable Reports
- IT Asset Tracking
- License Inventory
- Policy Management Software
- Prioritization
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SSL Security
- Single Sign On Software

### CAST Highlight

- API
- Access Controls/Permissions
- Activity Tracking
- Asset Lifecycle Management
- Asset Tracking Software
- Audit Management
- Audit Trail
- Compliance Management
- Compliance Tracking
- Contract/License Management
- Customizable Reports
- IT Asset Tracking
- License Inventory
- Policy Management Software
- Prioritization
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SSL Security
- Single Sign On Software

## Links

- [View Freshservice Profile](https://www.capterra.ca/software/132997/freshservice)
- [View CAST Highlight Profile](https://www.capterra.ca/software/177188/cast-highlight)
- [View Original Comparison](https://www.capterra.ca/compare/132997/177188/freshservice/vs/cast-highlight)

-----

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