Freshservice vs Zendesk Suite

US$29.00/month

US$55.00/month

• Ease of Use

  4.5 (562)

• Features & Functionality

  4.3 (562)

• Customer Service

  4.6 (562)

• Value for Money

  4.4 (562)

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• Ease of Use

  4.3 (3,720)

• Features & Functionality

  4.4 (3,720)

• Customer Service

  4.3 (3,720)

• Value for Money

  4.2 (3,720)

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Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.

Over 110,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and scales to meet the needs of any business.

• Automated Routing
• Configuration Management
• Customizable Branding
• Email Templates
• Forms Management
• Help Desk Management
• Knowledge Base Management
• Service Level Agreement (SLA) Management
• Support Ticket Tracking
• Ticket Management

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• Automated Routing
• Configuration Management
• Customizable Branding
• Email Templates
• Forms Management
• Help Desk Management
• Knowledge Base Management
• Service Level Agreement (SLA) Management
• Support Ticket Tracking
• Ticket Management

See all features

• Cloud-based
• On-premise

• Cloud-based
• On-premise

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• Email/Help Desk
• FAQs/Forum
• Knowledge Base Software
• Phone Support
• 24/7 (Live rep)
• Chat

• Email/Help Desk
• FAQs/Forum
• Knowledge Base Software
• Phone Support
• 24/7 (Live rep)
• Chat