15 years helping Canadian businesses
choose better software

Freshservice vs Zendesk Suite

US$29.00/month
US$55.00/month

Overall

4.5 (574)
Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.
Over 110,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and scales to meet the needs of any business.
10/10
  • Automated Routing
  • Configuration Management
  • Customizable Branding
  • Email Templates
  • Forms Management
  • Help Desk Management
  • Knowledge Base Management
  • Service Level Agreement (SLA) Management
  • Support Ticket Tracking
  • Ticket Management
10/10
  • Automated Routing
  • Configuration Management
  • Customizable Branding
  • Email Templates
  • Forms Management
  • Help Desk Management
  • Knowledge Base Management
  • Service Level Agreement (SLA) Management
  • Support Ticket Tracking
  • Ticket Management
  • Cloud-based
  • On-premise
  • Cloud-based
  • On-premise
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)
  • Chat