15 years helping Canadian businesses
choose better software

Freshservice vs iTOP

US$29.00/month
Not provided by vendor

Overall

4.5 (571)

Overall

3.8 (10)
Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.
Companies of all sizes and IT professionals.
10/10
  • Asset Lifecycle Management
  • Configuration Management
  • Customizable Branding
  • Email Templates
  • Forms Management
  • Help Desk Management
  • Incident Reporting
  • Knowledge Base Management
  • Service Level Agreement (SLA) Management
  • Support Ticket Tracking
10/10
  • Asset Lifecycle Management
  • Configuration Management
  • Customizable Branding
  • Email Templates
  • Forms Management
  • Help Desk Management
  • Incident Reporting
  • Knowledge Base Management
  • Service Level Agreement (SLA) Management
  • Support Ticket Tracking
  • Cloud-based
  • On-premise
  • Cloud-based
  • On-premise
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Images coming soon