Freshservice vs HESK

HESK

by Klemen Stirn

View Profile
US$19.00/month
Not provided by vendor

Overall

4.5 (490)

Overall

4.2 (5)
Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.
The software offers helpdesk capabilities to information technology (IT) organizations.
10/10
  • Configuration Management
  • Cost Tracking
  • Customizable Branding
  • Forms Management
  • Gamification Software
  • IT Asset Management Software
  • Requirements Management Software
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket Management
3/10
  • Configuration Management
  • Cost Tracking
  • Customizable Branding
  • Forms Management
  • Gamification Software
  • IT Asset Management Software
  • Requirements Management Software
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket Management
  • Cloud-based
  • On-premise
  • Cloud-based
  • On-premise
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)
  • Chat

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