15 years helping Canadian businesses
choose better software

Freshservice vs ServiceNow

US$29.00/month
US$100.00/month

Overall

4.5 (574)

Overall

4.5 (242)
Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.
ITSM space. This includes growing organizations of all sizes, in any industry.
10/10
  • Asset Lifecycle Management
  • Automated Routing
  • Configuration Management
  • Cost Tracking
  • Customizable Branding
  • Knowledge Base Management
  • Relationship Mapping
  • Service Level Agreement (SLA) Management
  • Support Ticket Tracking
  • Ticket Management
10/10
  • Asset Lifecycle Management
  • Automated Routing
  • Configuration Management
  • Cost Tracking
  • Customizable Branding
  • Knowledge Base Management
  • Relationship Mapping
  • Service Level Agreement (SLA) Management
  • Support Ticket Tracking
  • Ticket Management
  • Cloud-based
  • On-premise
  • Cloud-based
  • On-premise
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)
  • Chat