Freshservice vs ServiceNow

ServiceNow

by ServiceNow

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US$19.00/month
Not provided by vendor

Overall

4.5 (490)

Overall

4.4 (148)
Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.
ITSM space. This includes growing organizations of all sizes, in any industry.
10/10
  • Asset Lifecycle Management
  • Configuration Management
  • Cost Tracking
  • Customizable Branding
  • Data Visualization Software
  • Relationship Mapping
  • Service Level Agreement (SLA) Management
  • Support Ticket Tracking
  • Ticket Management
  • Workflow Management Software
10/10
  • Asset Lifecycle Management
  • Configuration Management
  • Cost Tracking
  • Customizable Branding
  • Data Visualization Software
  • Relationship Mapping
  • Service Level Agreement (SLA) Management
  • Support Ticket Tracking
  • Ticket Management
  • Workflow Management Software
  • Cloud-based
  • On-premise
  • Cloud-based
  • On-premise
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)
  • Chat

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