Freshservice vs JIRA Service Management

US$19.00/month
US$60.00/month

Overall

4.5 (490)

Overall

4.4 (368)
Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.
High-velocity teams looking to optimize their ITSM practices eliminate silos between IT, operations, development, and business teams, resolve requests and incidents fast, and push changes with ease.
10/10
  • Asset Lifecycle Management
  • Configuration Management
  • Cost Tracking
  • Customizable Branding
  • Help Desk Management
  • Service Level Agreement (SLA) Management
  • Supplier Management
  • Support Ticket Tracking
  • Ticket Management
  • Workflow Management Software
10/10
  • Asset Lifecycle Management
  • Configuration Management
  • Cost Tracking
  • Customizable Branding
  • Help Desk Management
  • Service Level Agreement (SLA) Management
  • Supplier Management
  • Support Ticket Tracking
  • Ticket Management
  • Workflow Management Software
  • Cloud-based
  • On-premise
  • Cloud-based
  • On-premise
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)
  • Chat

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