Freshservice vs JIRA Service Management

US$29.00/month

US$17.65/month

• Ease of Use

  4.5 (584)

• Features & Functionality

  4.3 (584)

• Customer Service

  4.6 (584)

• Value for Money

  4.4 (584)

See all ratings

• Ease of Use

  4.2 (680)

• Features & Functionality

  4.5 (680)

• Customer Service

  4.3 (680)

• Value for Money

  4.3 (680)

See all ratings

Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.

High-velocity teams looking to optimize their ITSM practices eliminate silos between IT, operations, development, and business teams, resolve requests and incidents fast, and push changes with ease.

• Asset Lifecycle Management
• Automated Routing
• Configuration Management
• Cost Tracking
• Customizable Branding
• Help Desk Management
• Knowledge Base Management
• Service Level Agreement (SLA) Management
• Supplier Management
• Support Ticket Tracking

See all features

• Asset Lifecycle Management
• Automated Routing
• Configuration Management
• Cost Tracking
• Customizable Branding
• Help Desk Management
• Knowledge Base Management
• Service Level Agreement (SLA) Management
• Supplier Management
• Support Ticket Tracking

See all features

• Cloud-based
• On-premise

• Cloud-based
• On-premise

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• Email/Help Desk
• FAQs/Forum
• Knowledge Base Software
• Phone Support
• 24/7 (Live rep)
• Chat

• Email/Help Desk
• FAQs/Forum
• Knowledge Base Software
• Phone Support
• 24/7 (Live rep)
• Chat