Freshservice vs TOPdesk

US$29.00/month

US$66.00/month

• Ease of Use

  4.5 (565)

• Features & Functionality

  4.3 (565)

• Customer Service

  4.6 (565)

• Value for Money

  4.4 (565)

See all ratings

• Ease of Use

  4.4 (56)

• Features & Functionality

  4.4 (56)

• Customer Service

  4.6 (56)

• Value for Money

  4.4 (56)

See all ratings

Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.

TOPdesk is a service management platform for IT service desks at organizations with 250-5000 employees. The tool is easy to expand to other service departments like Facilities or HR.

• Asset Lifecycle Management
• Automated Routing
• Configuration Management
• Customizable Branding
• Forms Management
• Incident Reporting
• Scheduling Software
• Service Level Agreement (SLA) Management
• Supplier Management
• Support Ticket Tracking

See all features

• Asset Lifecycle Management
• Automated Routing
• Configuration Management
• Customizable Branding
• Forms Management
• Incident Reporting
• Scheduling Software
• Service Level Agreement (SLA) Management
• Supplier Management
• Support Ticket Tracking

See all features

• Cloud-based
• On-premise

• Cloud-based
• On-premise

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• Email/Help Desk
• FAQs/Forum
• Knowledge Base Software
• Phone Support
• 24/7 (Live rep)
• Chat

• Email/Help Desk
• FAQs/Forum
• Knowledge Base Software
• Phone Support
• 24/7 (Live rep)
• Chat