Freshservice vs osTicket

osTicket

by Enhancesoft

View Profile
US$19.00/month
US$9.00/month

Overall

4.5 (490)

Overall

4.3 (48)
Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.
osTicket is an opensource support ticket system. It routes inquiries created via email, web-forms, and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.
10/10
  • Configuration Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Forms Management
  • Requirements Management Software
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket Management
  • Workflow Configuration
6/10
  • Configuration Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Forms Management
  • Requirements Management Software
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket Management
  • Workflow Configuration
  • Cloud-based
  • On-premise
  • Cloud-based
  • On-premise
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)
  • Chat

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