Freshservice vs Jitbit Helpdesk

US$29.00/month

US$1,699.00

• Ease of Use

  4.5 (531)

• Features & Functionality

  4.3 (531)

• Customer Service

  4.6 (531)

• Value for Money

  4.4 (531)

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• Ease of Use

  4.6 (29)

• Features & Functionality

  4.2 (29)

• Customer Service

  4.5 (29)

• Value for Money

  4.3 (29)

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Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.

Jitbit aims at both startups and small self-funded companies and big enterprises with 50+ support agents.

• Automated Routing
• Customizable Branding
• Email Templates
• IT Asset Management Software
• Knowledge Base Management
• Real-Time Chat
• Service Level Agreement (SLA) Management
• Ticket Management
• Workflow Configuration
• Workflow Management Software

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• Automated Routing
• Customizable Branding
• Email Templates
• IT Asset Management Software
• Knowledge Base Management
• Real-Time Chat
• Service Level Agreement (SLA) Management
• Ticket Management
• Workflow Configuration
• Workflow Management Software

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• Cloud-based
• On-premise

• Cloud-based
• On-premise

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• Email/Help Desk
• FAQs/Forum
• Knowledge Base Software
• Phone Support
• 24/7 (Live rep)
• Chat

• Email/Help Desk
• FAQs/Forum
• Knowledge Base Software
• Phone Support
• 24/7 (Live rep)
• Chat