Freshservice vs SysAid

US$29.00/month

• Ease of Use

  4.5 (524)

• Features & Functionality

  4.3 (524)

• Customer Service

  4.6 (524)

• Value for Money

  4.4 (524)

See all ratings

• Ease of Use

  4.4 (393)

• Features & Functionality

  4.4 (393)

• Customer Service

  4.5 (393)

• Value for Money

  4.5 (393)

See all ratings

Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.

SysAid serves organizations spanning all industries and sizes from SMBs to Fortune 500 corporations. From our Help Desk to the ITSM+ edition, there is something to suit businesses of all magnitudes.

• Asset Lifecycle Management
• Automated Routing
• Configuration Management
• Customizable Branding
• Email Templates
• Help Desk Management
• Knowledge Base Management
• Service Level Agreement (SLA) Management
• Supplier Management
• Support Ticket Tracking

See all features

• Asset Lifecycle Management
• Automated Routing
• Configuration Management
• Customizable Branding
• Email Templates
• Help Desk Management
• Knowledge Base Management
• Service Level Agreement (SLA) Management
• Supplier Management
• Support Ticket Tracking

See all features

• Cloud-based
• On-premise

• Cloud-based
• On-premise

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• Email/Help Desk
• FAQs/Forum
• Knowledge Base Software
• Phone Support
• 24/7 (Live rep)
• Chat

• Email/Help Desk
• FAQs/Forum
• Knowledge Base Software
• Phone Support
• 24/7 (Live rep)
• Chat