---
description: Compare Freshservice vs 24Cevent. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshservice vs 24Cevent Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Incident Management Software](/directory/31332/incident-management/software) > [Freshservice \<span\>vs\</span\> 24Cevent](https://www.capterra.ca/compare/132997/1038693/freshservice/vs/24cevent)

# Compare Freshservice vs 24Cevent

Canonical: https://www.capterra.ca/compare/132997/1038693/freshservice/vs/24cevent

> Detailed comparison between Freshservice and 24Cevent. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshservice | 24Cevent |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 733 | 18 |
| **Starting Price** | US$19.00 | US$65.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Phone Support |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

### 24Cevent

IT and Operations teams with active on-call rotations, SLAs to meet, and critical systems that cannot afford delayed response during incidents.

## Key features

### Freshservice

- API
- Activity Dashboard
- Alerts/Notifications
- Customizable Templates
- Email Alerts
- Event Logs
- IT Incident Management
- Incident Management Software
- Incident Reporting
- Maintenance Scheduling
- Mobile Alerts
- Multi-Channel Communication
- Multi-Language
- On Call Scheduling
- Real-Time Updates
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Status Tracking
- Templates
- Workflow Management Software

### 24Cevent

- API
- Activity Dashboard
- Alerts/Notifications
- Customizable Templates
- Email Alerts
- Event Logs
- IT Incident Management
- Incident Management Software
- Incident Reporting
- Maintenance Scheduling
- Mobile Alerts
- Multi-Channel Communication
- Multi-Language
- On Call Scheduling
- Real-Time Updates
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Status Tracking
- Templates
- Workflow Management Software

## Links

- [View Freshservice Profile](https://www.capterra.ca/software/132997/freshservice)
- [View 24Cevent Profile](https://www.capterra.ca/software/1038693/24cevent)
- [View Original Comparison](https://www.capterra.ca/compare/132997/1038693/freshservice/vs/24cevent)

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