Freshservice vs Spiceworks
Starting Price
US$29.00/month
Not provided by vendor
Ratings
Best for
Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.
IT pros! There's nothing better than making our IT profesional's lives easier. No matter if you're a CTO, IT manager, IT support specialist, or sysadmin - Spiceworks has something for you.
Features
- Automated Routing
- Configuration Management
- Customizable Branding
- Help Desk Management
- Incident Management Software
- Knowledge Base Management
- Real-Time Chat
- Resource Management Software
- Service Level Agreement (SLA) Management
- Ticket Management
- Automated Routing
- Configuration Management
- Customizable Branding
- Help Desk Management
- Incident Management Software
- Knowledge Base Management
- Real-Time Chat
- Resource Management Software
- Service Level Agreement (SLA) Management
- Ticket Management
Deployment
- Cloud-based
- On-premise
- Cloud-based
- On-premise
Training Software
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat
