Freshservice vs Kaseya VSA

US$29.00/month

• Ease of Use

  4.5 (531)

• Features & Functionality

  4.3 (531)

• Customer Service

  4.6 (531)

• Value for Money

  4.4 (531)

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• Ease of Use

  3.6 (197)

• Features & Functionality

  4.1 (197)

• Customer Service

  3.6 (197)

• Value for Money

  3.7 (197)

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Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.

MSPs seeking more revenue & profitability, and IT Departments needing to do more with less use Kaseya VSA to remotely and easily scale and manage less than 100 to more than 50,000 endpoints

• Configuration Management
• Customizable Branding
• Data Visualization Software
• Help Desk Management
• Incident Management Software
• Issue Auditing
• Real-Time Chat
• Scheduling Software
• Service Level Agreement (SLA) Management
• Ticket Management

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• Configuration Management
• Customizable Branding
• Data Visualization Software
• Help Desk Management
• Incident Management Software
• Issue Auditing
• Real-Time Chat
• Scheduling Software
• Service Level Agreement (SLA) Management
• Ticket Management

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• Cloud-based
• On-premise

• Cloud-based
• On-premise

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• Email/Help Desk
• FAQs/Forum
• Knowledge Base Software
• Phone Support
• 24/7 (Live rep)
• Chat

• Email/Help Desk
• FAQs/Forum
• Knowledge Base Software
• Phone Support
• 24/7 (Live rep)
• Chat