17 years helping Canadian businesses
choose better software
Front vs Zendesk Suite
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Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
Starting Price
US$29.00/month
US$55.00/month
Ratings
Overall
4.6 (265)Overall
4.4 (3,977)Best for
Over 110,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and scales to meet the needs of any business.
Features
- Automated Routing
- Batch Communications
- Call Monitoring
- Customer Engagement Software
- Customizable Branding
- Email Templates
- Quality Assurance
- Real-Time Data
- Service Level Agreement (SLA) Management
- Support Ticket Tracking
- Automated Routing
- Batch Communications
- Call Monitoring
- Customer Engagement Software
- Customizable Branding
- Email Templates
- Quality Assurance
- Real-Time Data
- Service Level Agreement (SLA) Management
- Support Ticket Tracking
Deployment
- Cloud-based
- On-premise
- Cloud-based
- On-premise
Training Software
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat