---
description: Compare Front vs Focus Desk. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Front vs Focus Desk Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Email Management Software](/directory/30553/email-management/software) > [Front \<span\>vs\</span\> Focus Desk](https://www.capterra.ca/compare/132901/155334/front/vs/focus-desk)

# Compare Front vs Focus Desk

Canonical: https://www.capterra.ca/compare/132901/155334/front/vs/focus-desk

> Detailed comparison between Front and Focus Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Front | Focus Desk |
| **Overall rating** | 4.5/5 | 5.0/5 |
| **Total Reviews** | 293 | 1 |
| **Starting Price** | US$25.00 | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Chat | Email/Help Desk, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation, Videos |

## Best for

### Front

Technology, financial services, logistics, manufacturing, professional services, and travel industries.

### Focus Desk

We offer customer service tools for businesses of all sizes. Focus Desk is available from anywhere in the world (as long as Internet access is available) and supports all communication channels.

## Key features

### Front

- Alerts/Escalation
- Automated Routing
- Call Center Management
- Customizable Branding
- Email Management Software
- Email Monitoring
- Email Templates
- Interaction Tracking
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Onboarding Software
- Prioritization
- Real-Time Chat
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Ticket Management
- Workflow Management Software

### Focus Desk

- Alerts/Escalation
- Automated Routing
- Call Center Management
- Customizable Branding
- Email Management Software
- Email Templates
- Interaction Tracking
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Prioritization
- Real-Time Chat
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Ticket Management
- Workflow Management Software

## Links

- [View Front Profile](https://www.capterra.ca/software/132901/front)
- [View Focus Desk Profile](https://www.capterra.ca/software/155334/focus-desk)
- [View Original Comparison](https://www.capterra.ca/compare/132901/155334/front/vs/focus-desk)

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