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Talkdesk vs Balto

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US$85.00/month

Not provided by vendor

Overall

4.5 (730)

Ease of Use
4.7 (730)
Features & Functionality
4.4 (730)
Customer Service
4.6 (730)
Value for Money
4.5 (730)

Overall

4.4 (10)

Ease of Use
4.3 (10)
Features & Functionality
4.3 (10)
Customer Service
4.5 (10)
Value for Money
4.4 (10)

Our target market is customer-centric companies with at least 5 agents looking to improve customer experiences through more personalized, data-driven customer interactions.

Balto's Real-Time Guidance Platform is backed by powerful generative AI to automate call summarization, coaching, manual QA processes, and more.

10/10

API
Call Recording Software
Call Scripting
Computer Telephony Integration
Customizable Reports
Inbound Call Center
Monitoring
Multi-Channel Communication
Performance Management
Real-Time Data

10/10

API
Call Recording Software
Call Scripting
Computer Telephony Integration
Customizable Reports
Inbound Call Center
Monitoring
Multi-Channel Communication
Performance Management
Real-Time Data

Cloud-based
On-premise

Cloud-based
On-premise

In Person
Live Online
Webinars
Documentation
Videos

In Person
Live Online
Webinars
Documentation
Videos

Email/Help Desk
FAQs/Forum
Knowledge Base Software
Phone Support
24/7 (Live rep)
Chat

Email/Help Desk
FAQs/Forum
Knowledge Base Software
Phone Support
24/7 (Live rep)
Chat