---
description: Compare Talkdesk vs ETS. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Talkdesk vs ETS Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Call Centre Workforce Management Software](/directory/32607/call-center-workforce-management/software) > [Talkdesk \<span\>vs\</span\> ETS](https://www.capterra.ca/compare/132852/160319/talkdesk/vs/ets)

# Compare Talkdesk vs ETS

Canonical: https://www.capterra.ca/compare/132852/160319/talkdesk/vs/ets

> Detailed comparison between Talkdesk and ETS. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Talkdesk | ETS |
| **Overall rating** | 4.5/5 | 5.0/5 |
| **Total Reviews** | 733 | 1 |
| **Starting Price** | US$85.00 | US$1,280.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep) | Phone Support |
| **Training Software** | Live Online, Webinars, Documentation, Videos | Live Online, Documentation |

## Best for

### Talkdesk

Mid-market and enterprise businesses running contact centers across 100-plus countries, including organizations in finance, healthcare, retail, and telecommunications.

### ETS

Contact Centres and System Integrators rely on ETS to deliver unparalleled testing opportunities across their unified communications, IVR configurations and telephony infrastructure.

## Key features

### Talkdesk

- API
- Auto-Dialer
- Blended Call Center
- Call Center Management
- Call Monitoring
- Call Recording Software
- Call Routing
- Call Scripting
- Call Tagging
- Chat/Messaging
- Computer Telephony Integration
- Customizable Reports
- IVR
- Monitoring
- Multiple Scripts
- Phone Key Input
- Real-Time Analytics
- Recording
- Support Ticket Management
- Text to Speech

### ETS

- API
- Call Center Management
- Call Monitoring
- Call Recording Software
- Call Routing
- Call Scripting
- Chat/Messaging
- IVR
- Monitoring
- Multiple Scripts
- Phone Key Input
- Real-Time Analytics
- Text to Speech

## Links

- [View Talkdesk Profile](https://www.capterra.ca/software/132852/talkdesk)
- [View ETS Profile](https://www.capterra.ca/software/160319/ets)
- [View Original Comparison](https://www.capterra.ca/compare/132852/160319/talkdesk/vs/ets)

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