---
description: Compare Talkdesk vs ETS. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Talkdesk vs ETS Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Call Centre Workforce Management Software](/directory/32607/call-center-workforce-management/software) > [Talkdesk \<span\>vs\</span\> ETS](https://www.capterra.ca/compare/132852/160319/talkdesk/vs/ets)

# Compare Talkdesk vs ETS

Canonical: https://www.capterra.ca/compare/132852/160319/talkdesk/vs/ets

> Detailed comparison between Talkdesk and ETS. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Talkdesk | ETS |
| **Overall rating** | 4.5/5 | 5.0/5 |
| **Total Reviews** | 733 | 1 |
| **Starting Price** | US$85.00 | US$1,280.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Phone Support |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Documentation |

## Best for

### Talkdesk

Our target market is customer-centric companies with at least 5 agents looking to improve customer experiences through more personalized, data-driven customer interactions.

### ETS

Contact Centres and System Integrators rely on ETS to deliver unparalleled testing opportunities across their unified communications, IVR configurations and telephony infrastructure.

## Key features

### Talkdesk

- API
- Auto-Dialer
- Blended Call Center
- Call Center Management
- Call Monitoring
- Call Recording Software
- Call Routing
- Call Scripting
- Call Tagging
- Chat/Messaging
- Computer Telephony Integration
- Customizable Reports
- IVR
- Monitoring
- Multiple Scripts
- Phone Key Input
- Real-Time Analytics
- Recording
- Support Ticket Management
- Text to Speech

### ETS

- API
- Call Center Management
- Call Monitoring
- Call Recording Software
- Call Routing
- Call Scripting
- Chat/Messaging
- IVR
- Monitoring
- Multiple Scripts
- Phone Key Input
- Real-Time Analytics
- Text to Speech

## Links

- [View Talkdesk Profile](https://www.capterra.ca/software/132852/talkdesk)
- [View ETS Profile](https://www.capterra.ca/software/160319/ets)
- [View Original Comparison](https://www.capterra.ca/compare/132852/160319/talkdesk/vs/ets)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Talkdesk vs ETS Comparison - Capterra Canada 2026","description":"Compare Talkdesk vs ETS. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.","url":"https://www.capterra.ca/compare/132852/160319/talkdesk/vs/ets","about":[{"@id":"https://www.capterra.ca/software/132852/talkdesk#software"},{"@id":"https://www.capterra.ca/software/160319/ets#software"}],"breadcrumb":{"@id":"https://www.capterra.ca/compare/132852/160319/talkdesk/vs/ets#breadcrumblist"},"@id":"https://www.capterra.ca/compare/132852/160319/talkdesk/vs/ets#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.ca/#website"},"inLanguage":"en-CA","publisher":{"@id":"https://www.capterra.ca/#organization"}},{"name":"Talkdesk","description":"Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, effective conversations with customers.\n\nTalkdesk empowers enterprise operations and CX leaders to deliver modern, tailored customer experiences. Our trusted, flexible cloud contact center platform leverages cutting-edge generative AI and automation to streamline workflows, optimize resources, and drive exceptional customer outcomes. With Talkdesk, teams can enhance operational efficiency, reduce costs, and improve the bottom line—all while ensuring the best possible experiences for customers. Trusted by industry leaders, Talkdesk is the innovative solution designed to meet the evolving needs of enterprise contact centers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d7407867-0f08-4de5-be8b-3e9a1e1f41e3.png","url":"https://www.capterra.ca/software/132852/talkdesk","@id":"https://www.capterra.ca/software/132852/talkdesk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":733},"offers":{"price":"85","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"ETS","description":"ETS allows you to take agile approach to the way in which you service your customer base via your IVR. ETS replicates real-world call, monitoring and analysing the outcome of each call to ensure your customers are receiving the experience you (and they!) expect.\nCheck system capacity with our load test feature, deploy new iterations to your voice infrastructure with ease using our functional testing option and then proactively monitor your service and be alerted by ETS if something goes wrong.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/0d2a335b-290c-4c0b-9f94-ed6e0b3ac06b.png","url":"https://www.capterra.ca/software/160319/ets","@id":"https://www.capterra.ca/software/160319/ets#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":1},"offers":{"price":"1280","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows"},{"@id":"https://www.capterra.ca/compare/132852/160319/talkdesk/vs/ets#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Centre Workforce Management Software","position":2,"item":"/directory/32607/call-center-workforce-management/software","@type":"ListItem"},{"name":"Talkdesk vs ETS","position":3,"item":"https://www.capterra.ca/compare/132852/160319/talkdesk/vs/ets","@type":"ListItem"}]}]}
</script>