---
description: Compare Five9 vs Focus Contact Center. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Five9 vs Focus Contact Center Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Call Centre Workforce Management Software](/directory/32607/call-center-workforce-management/software) > [Five9 \<span\>vs\</span\> Focus Contact Center](https://www.capterra.ca/compare/132405/141548/five9/vs/call-center-software)

# Compare Five9 vs Focus Contact Center

Canonical: https://www.capterra.ca/compare/132405/141548/five9/vs/call-center-software

> Detailed comparison between Five9 and Focus Contact Center. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Five9 | Focus Contact Center |
| **Overall rating** | 4.2/5 | 5.0/5 |
| **Total Reviews** | 483 | 4 |
| **Starting Price** | US$159.00 | US$15.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (On-Premise), Linux (On-Premise), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Five9

Healthcare, financial services, retail, higher education, government, sales and telemarketing, customer services, outsourcing, collections, enterprise, mid-market, and supervisors.

### Focus Contact Center

We offer customer service tools for businesses of all sizes. Our software helps companies improve customer experience, and build valuable long-term relationships.

## Key features

### Five9

- API
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Center
- Call Disposition
- Call Logging
- Call Recording Software
- Call Scripting
- Call Tracking Metrics
- Chat/Messaging
- Computer Telephony Integration
- Customizable Reports
- FCC Compliance
- Inbound Call Center
- Lead Distribution
- List Management
- Monitoring
- Multi-Channel Communication
- Performance Management
- Progressive Dialer

### Focus Contact Center

- API
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Center
- Call Disposition
- Call Logging
- Call Recording Software
- Call Scripting
- Call Tracking Metrics
- Chat/Messaging
- Computer Telephony Integration
- Customizable Reports
- FCC Compliance
- Inbound Call Center
- Lead Distribution
- List Management
- Monitoring
- Multi-Channel Communication
- Performance Management
- Progressive Dialer

## Links

- [View Five9 Profile](https://www.capterra.ca/software/132405/five9)
- [View Focus Contact Center Profile](https://www.capterra.ca/software/141548/call-center-software)
- [View Original Comparison](https://www.capterra.ca/compare/132405/141548/five9/vs/call-center-software)

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