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Sprinklr vs Forethought
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Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
US$249.00/month
Not provided by vendor
Cloud-based customer experience management solution that helps large enterprises manage content marketing, social media, paid advertising, website, and more via automation.
Forethought serves customer support and operations teams at mid-market to large companies.
- AI/Machine Learning
- Configurable Workflow
- Customer Service Analytics
- Engagement Tracking
- Help Desk Management
- Natural Language Processing
- Real-Time Data
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing
- AI/Machine Learning
- Configurable Workflow
- Customer Service Analytics
- Engagement Tracking
- Help Desk Management
- Natural Language Processing
- Real-Time Data
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing
- Cloud-based
- On-premise
- Cloud-based
- On-premise
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
