Eureka vs SimpleCRM

US$30.00/year

• Ease of Use

  4.4 (5)

• Features & Functionality

  4.2 (5)

• Customer Service

  4.3 (5)

• Value for Money

  4.0 (5)

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• Ease of Use

  4.1 (15)

• Features & Functionality

  4.4 (15)

• Customer Service

  4.5 (15)

• Value for Money

  4.3 (15)

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Designed for mid- to enterprise-scale contact centers across all industries, CallMiner is a SaaS-based conversation intelligence platform that provides insights into contact center performance and CX.

Our solution portfolio boasts of fast and scalable solutions for lead management, contact center automation, digital marketing, enterprise mobility, Customer360 dashboards, and AI-based chat.

• Call Logging
• Chatbot Software
• Customer Surveys
• Data Visualization Software
• Quality Assurance
• Real-Time Data
• Rules-Based Workflow
• Sentiment Analysis
• Third-Party Integrations
• Workflow Management Software

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• Call Logging
• Chatbot Software
• Customer Surveys
• Data Visualization Software
• Quality Assurance
• Real-Time Data
• Rules-Based Workflow
• Sentiment Analysis
• Third-Party Integrations
• Workflow Management Software

See all features

• Cloud-based
• On-premise

• Cloud-based
• On-premise

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• Email/Help Desk
• FAQs/Forum
• Knowledge Base Software
• Phone Support
• 24/7 (Live rep)
• Chat

• Email/Help Desk
• FAQs/Forum
• Knowledge Base Software
• Phone Support
• 24/7 (Live rep)
• Chat