SolarWinds Service Desk vs Zendesk Suite

US$39.00/month

US$55.00/month

• Ease of Use

  4.6 (572)

• Features & Functionality

  4.4 (572)

• Customer Service

  4.6 (572)

• Value for Money

  4.5 (572)

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• Ease of Use

  4.3 (3,976)

• Features & Functionality

  4.4 (3,976)

• Customer Service

  4.3 (3,976)

• Value for Money

  4.2 (3,976)

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Ideally suited for companies of any size, anywhere, with sophisticated IT organizations looking to deliver superior service to their internal customers (employees & internal other requesters).

Over 110,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and scales to meet the needs of any business.

• Automated Routing
• Configuration Management
• Customizable Branding
• Email Templates
• Help Desk Management
• Knowledge Base Management
• Real-Time Data
• Rules-Based Workflow
• Service Level Agreement (SLA) Management
• Ticket Management

See all features

• Automated Routing
• Configuration Management
• Customizable Branding
• Email Templates
• Help Desk Management
• Knowledge Base Management
• Real-Time Data
• Rules-Based Workflow
• Service Level Agreement (SLA) Management
• Ticket Management

See all features

• Cloud-based
• On-premise

• Cloud-based
• On-premise

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• Email/Help Desk
• FAQs/Forum
• Knowledge Base Software
• Phone Support
• 24/7 (Live rep)
• Chat

• Email/Help Desk
• FAQs/Forum
• Knowledge Base Software
• Phone Support
• 24/7 (Live rep)
• Chat