SolarWinds Service Desk vs Zendesk Suite

US$19.00/month
US$49.00/month

Overall

4.6 (550)
Ideally suited for companies of any size, anywhere, with sophisticated IT organizations looking to deliver superior service to their internal customers (employees & internal other requesters).
Over 110,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and scales to meet the needs of any business.
10/10
  • Automated Routing
  • Configuration Management
  • Customizable Branding
  • Email Templates
  • Full Text Search
  • Help Desk Management
  • Knowledge Base Management
  • Rules-Based Workflow
  • Service Level Agreement (SLA) Management
  • Ticket Management
10/10
  • Automated Routing
  • Configuration Management
  • Customizable Branding
  • Email Templates
  • Full Text Search
  • Help Desk Management
  • Knowledge Base Management
  • Rules-Based Workflow
  • Service Level Agreement (SLA) Management
  • Ticket Management
  • Cloud-based
  • On-premise
  • Cloud-based
  • On-premise
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)
  • Chat

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