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TOPdesk vs Inserve
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Starting Price
US$66.00/month
€59.00/month
Ratings
Best for
TOPdesk is a service management platform for IT service desks at organizations with 250-5000 employees. The tool is easy to expand to other service departments like Facilities or HR.
Privately owned IT companies, mostly Managed Service Providers. The companies have services like virtual workspaces, VoIP, hosting, security and hardware.
Features
- Asset Lifecycle Management
- Automated Routing
- Configuration Management
- Customizable Branding
- Email Templates
- Help Desk Management
- Service Level Agreement (SLA) Management
- Support Ticket Tracking
- Ticket Management
- Workflow Management Software
- Asset Lifecycle Management
- Automated Routing
- Configuration Management
- Customizable Branding
- Email Templates
- Help Desk Management
- Service Level Agreement (SLA) Management
- Support Ticket Tracking
- Ticket Management
- Workflow Management Software
Deployment
- Cloud-based
- On-premise
- Cloud-based
- On-premise
Training Software
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat
