---
description: Compare TOPdesk vs HaloITSM. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: TOPdesk vs HaloITSM Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Knowledge Base Software](/directory/32454/knowledge-base/software) > [TOPdesk \<span\>vs\</span\> HaloITSM](https://www.capterra.ca/compare/127562/200140/topdesk/vs/haloitsm)

# Compare TOPdesk vs HaloITSM

Canonical: https://www.capterra.ca/compare/127562/200140/topdesk/vs/haloitsm

> Detailed comparison between TOPdesk and HaloITSM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | TOPdesk | HaloITSM |
| **Overall rating** | 4.4/5 | 4.7/5 |
| **Total Reviews** | 111 | 44 |
| **Starting Price** | €61.00 | £49.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### TOPdesk

TOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who's doing what – so you can stay ahead instead of just keeping up.

### HaloITSM

Suited to organizations of all sizes and from any industry, looking for an intuitive ITIL-aligned solution designed to drive automation with extensive AI capabilities and a customer-driven roadmap.

## Key features

### TOPdesk

- API
- Activity Tracking
- Asset Tracking Software
- Capacity Management
- Change Management Software
- Contract/License Management
- Customizable Reports
- Help Desk Management
- Knowledge Management Software
- License Management Software
- Mobile Alerts
- Monitoring
- Real-Time Chat
- Reminders
- Request Assignment
- Service History
- Status Tracking
- Supplier Management
- Support Ticket Management
- Surveys & Feedback

### HaloITSM

- API
- Activity Tracking
- Asset Tracking Software
- Capacity Management
- Change Management Software
- Contract/License Management
- Customizable Reports
- Help Desk Management
- Knowledge Management Software
- License Management Software
- Mobile Alerts
- Monitoring
- Real-Time Chat
- Reminders
- Request Assignment
- Service History
- Status Tracking
- Supplier Management
- Support Ticket Management
- Surveys & Feedback

## Links

- [View TOPdesk Profile](https://www.capterra.ca/software/127562/topdesk)
- [View HaloITSM Profile](https://www.capterra.ca/software/200140/haloitsm)
- [View Original Comparison](https://www.capterra.ca/compare/127562/200140/topdesk/vs/haloitsm)

-----

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