15 years helping Canadian businesses
choose better software

TOPdesk vs Freshservice

US$66.00/month
US$29.00/month

Overall

4.4 (88)

Overall

4.5 (573)
TOPdesk is a service management platform for IT service desks at organizations with 250-5000 employees. The tool is easy to expand to other service departments like Facilities or HR.
Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.
10/10
  • Asset Lifecycle Management
  • Automated Routing
  • Configuration Management
  • Customizable Branding
  • Forms Management
  • Incident Reporting
  • Scheduling Software
  • Service Level Agreement (SLA) Management
  • Supplier Management
  • Support Ticket Tracking
10/10
  • Asset Lifecycle Management
  • Automated Routing
  • Configuration Management
  • Customizable Branding
  • Forms Management
  • Incident Reporting
  • Scheduling Software
  • Service Level Agreement (SLA) Management
  • Supplier Management
  • Support Ticket Tracking
  • Cloud-based
  • On-premise
  • Cloud-based
  • On-premise
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)
  • Chat