---
description: Compare Deskpro vs iTOP. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Deskpro vs iTOP Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Insurance CRM Software](/directory/32554/insurance-crm/software) > [Deskpro \<span\>vs\</span\> iTOP](https://www.capterra.ca/compare/127288/163429/deskpro/vs/itop)

# Compare Deskpro vs iTOP

Canonical: https://www.capterra.ca/compare/127288/163429/deskpro/vs/itop

> Detailed comparison between Deskpro and iTOP. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Deskpro | iTOP |
| **Overall rating** | 4.6/5 | 4.1/5 |
| **Total Reviews** | 38 | 12 |
| **Starting Price** | US$39.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Deskpro

Deskpro is made for any organization that wants to deliver exceptional service; from SMEs to Enterprises. Modern helpdesk software for your customer service, product support and service desk needs.

### iTOP

SMEs, IT departments in large organizations, MSPs, government/public sector, and enterprises seeking open-source solutions for cost-effective, customizable IT service management

## Key features

### Deskpro

- API
- Activity Tracking
- Audit Trail
- Change Management Software
- Chat/Messaging
- Collaboration Tools
- Configurable Workflow
- Customizable Reports
- Document Management Software
- Email Alerts
- Help Desk Management
- Inventory Management Software
- Knowledge Management Software
- Multi-Channel Communication
- Real-Time Reporting
- SSL Security
- Support Ticket Management
- Surveys & Feedback
- Task Management Software
- Workflow Management Software

### iTOP

- API
- Activity Tracking
- Audit Trail
- Change Management Software
- Chat/Messaging
- Collaboration Tools
- Configurable Workflow
- Customizable Reports
- Document Management Software
- Email Alerts
- Help Desk Management
- Inventory Management Software
- Knowledge Management Software
- Multi-Channel Communication
- Real-Time Reporting
- SSL Security
- Support Ticket Management
- Surveys & Feedback
- Task Management Software
- Workflow Management Software

## Links

- [View Deskpro Profile](https://www.capterra.ca/software/127288/deskpro)
- [View iTOP Profile](https://www.capterra.ca/software/163429/itop)
- [View Original Comparison](https://www.capterra.ca/compare/127288/163429/deskpro/vs/itop)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Deskpro vs iTOP Comparison - Capterra Canada 2026","description":"Compare Deskpro vs iTOP. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.","url":"https://www.capterra.ca/compare/127288/163429/deskpro/vs/itop","about":[{"@id":"https://www.capterra.ca/software/127288/deskpro#software"},{"@id":"https://www.capterra.ca/software/163429/itop#software"}],"breadcrumb":{"@id":"https://www.capterra.ca/compare/127288/163429/deskpro/vs/itop#breadcrumblist"},"@id":"https://www.capterra.ca/compare/127288/163429/deskpro/vs/itop#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.ca/#website"},"inLanguage":"en-CA","publisher":{"@id":"https://www.capterra.ca/#organization"}},{"name":"Deskpro","description":"Deskpro is the secure, AI help desk platform that unifies every support channel: email, chat, phone, social and notable brands like Slack and MS Teams. For over 20 years, industry leaders like Apple, Garmin, Brown University, the NHS, and Bitdefender have trusted Deskpro to power their support \n\nWith powerful automation, advanced reporting, and self-service tools, Deskpro helps support teams cut workloads, work more efficiently, and deliver memorable customer experiences at scale. Choose how you use Deskpro — in the cloud, on-premise, or in a private cloud — to get the control, reliability, and innovation to keep support running smoothly.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/7a1ca433-152f-4a92-b8d7-5580a477a993.png","url":"https://www.capterra.ca/software/127288/deskpro","@id":"https://www.capterra.ca/software/127288/deskpro#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":38},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"name":"iTOP","description":"Looking for a reliable, flexible, and cost-effective way to manage your IT services easily? iTop is the comprehensive solution designed with your needs in mind.\n\nWhether you’re an infrastructure manager handling complex systems, a service support leader striving for customer satisfaction, or a decision-maker focused on ROI and compliance, iTop adapts to your processes to simplify your tasks, streamline operations, and enhance service quality.\n\nGain a real-time, 360° view of all your IT assets and incidents in one place, reducing downtime and improving the efficiency of your support team. Effortlessly manage multi-client environments and streamline collaboration across departments.\n\niTop is an open-source, web-based ITSM and CMDB platform that aligns with ITIL best practices, offering flexibility for adapting to diverse organizational needs. Originally developed as an open-source project, iTop has continually evolved to address the challenges of modern IT management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d36bcd31-8a79-4998-be51-58cc71ad098b.png","url":"https://www.capterra.ca/software/163429/itop","@id":"https://www.capterra.ca/software/163429/itop#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.1,"bestRating":5,"ratingCount":12},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise"},{"@id":"https://www.capterra.ca/compare/127288/163429/deskpro/vs/itop#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Insurance CRM Software","position":2,"item":"/directory/32554/insurance-crm/software","@type":"ListItem"},{"name":"Deskpro vs iTOP","position":3,"item":"https://www.capterra.ca/compare/127288/163429/deskpro/vs/itop","@type":"ListItem"}]}]}
</script>