15 years helping Canadian businesses
choose better software
OTRS vs Zendesk Suite
Starting Price
Not provided by vendor
US$55.00/month
Ratings
Overall
4.4 (77)Overall
4.4 (3,716)Best for
As a service management solution, OTRS is traditionally used by help desks, IT organizations, corporate security teams and customer service teams.
Over 110,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and scales to meet the needs of any business.
Features
- Automated Routing
- Configuration Management
- Customizable Branding
- Email Templates
- Forms Management
- Help Desk Management
- Knowledge Base Management
- Real Time Data
- Service Level Agreement (SLA) Management
- Support Ticket Tracking
- Automated Routing
- Configuration Management
- Customizable Branding
- Email Templates
- Forms Management
- Help Desk Management
- Knowledge Base Management
- Real Time Data
- Service Level Agreement (SLA) Management
- Support Ticket Tracking
Deployment
- Cloud-based
- On-premise
- Cloud-based
- On-premise
Training Software
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat
