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OTRS vs Zendesk Suite

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Starting Price

US$1.00/year

US$55.00/month

Ratings

Overall

4.4 (90)

Ease of Use
4.2 (90)
Features & Functionality
4.4 (90)
Customer Service
4.3 (90)
Value for Money
4.4 (90)

Overall

4.4 (3,977)

Ease of Use
4.3 (3,977)
Features & Functionality
4.4 (3,977)
Customer Service
4.3 (3,977)
Value for Money
4.2 (3,977)

Best for

As a service management solution, OTRS is traditionally used by help desks, IT organizations, corporate security teams and customer service teams.

Over 110,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and scales to meet the needs of any business.