---
description: Compare OTRS vs C2. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: OTRS vs C2 Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [OTRS \<span\>vs\</span\> C2](https://www.capterra.ca/compare/127284/135915/otrs/vs/c2-atom)

# Compare OTRS vs C2

Canonical: https://www.capterra.ca/compare/127284/135915/otrs/vs/c2-atom

> Detailed comparison between OTRS and C2. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | OTRS | C2 |
| **Overall rating** | 4.4/5 | 4.3/5 |
| **Total Reviews** | 96 | 14 |
| **Starting Price** | - | US$53.00 |
| **Free Trial** | No | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### OTRS

As a service management solution, OTRS is traditionally used by help desks, IT organizations, corporate security teams and customer service teams.

### C2

IT Manager, IT Director, CIO's, system administrators and support technical resources.

## Key features

### OTRS

- API
- Activity Tracking
- Analytics
- Asset Tracking Software
- CMDB Software
- Change Management Software
- Chat/Messaging
- Configurable Workflow
- Contract/License Management
- Customer Database
- Customizable Reports
- Help Desk Management
- Inventory Management Software
- Knowledge Management Software
- Multi-Channel Communication
- No-Code
- SSL Security
- Support Ticket Management
- Surveys & Feedback
- Workflow Management Software

### C2

- API
- Activity Tracking
- Analytics
- Asset Tracking Software
- CMDB Software
- Change Management Software
- Chat/Messaging
- Configurable Workflow
- Contract/License Management
- Customer Database
- Customizable Reports
- Help Desk Management
- Inventory Management Software
- Knowledge Management Software
- Multi-Channel Communication
- No-Code
- SSL Security
- Support Ticket Management
- Surveys & Feedback
- Workflow Management Software

## Links

- [View OTRS Profile](https://www.capterra.ca/software/127284/otrs)
- [View C2 Profile](https://www.capterra.ca/software/135915/c2-atom)
- [View Original Comparison](https://www.capterra.ca/compare/127284/135915/otrs/vs/c2-atom)

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