---
description: Compare PagerDuty vs Freshservice. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: PagerDuty vs Freshservice Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Incident Management Software](/directory/31332/incident-management/software) > [PagerDuty \<span\>vs\</span\> Freshservice](https://www.capterra.ca/compare/125693/132997/pagerduty/vs/freshservice)

# Compare PagerDuty vs Freshservice

Canonical: https://www.capterra.ca/compare/125693/132997/pagerduty/vs/freshservice

> Detailed comparison between PagerDuty and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | PagerDuty | Freshservice |
| **Overall rating** | 4.6/5 | 4.6/5 |
| **Total Reviews** | 220 | 794 |
| **Starting Price** | US$10.00 | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### PagerDuty

Engineering teams, Support Teams, System Administrators, NOC teams at any scale -- from startups to Fortune 500 companies.

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

## Key features

### PagerDuty

- API
- Alerts/Notifications
- Email Alerts
- Event Logs
- Incident Management Software
- Incident Reporting
- Issue Management
- Maintenance Scheduling
- Mobile Alerts
- Monitoring
- On Call Scheduling
- Real-Time Notifications
- Self Service Portal
- Service Level Agreement (SLA) Management
- Single Sign On Software
- Task Management Software
- Third-Party Integrations
- Workflow Management Software

### Freshservice

- API
- Alerts/Notifications
- Email Alerts
- Event Logs
- Incident Management Software
- Incident Reporting
- Issue Management
- Maintenance Scheduling
- Mobile Alerts
- Monitoring
- On Call Scheduling
- Onboarding Software
- Real-Time Notifications
- Scheduling Software
- Self Service Portal
- Service Level Agreement (SLA) Management
- Single Sign On Software
- Task Management Software
- Third-Party Integrations
- Workflow Management Software

## Links

- [View PagerDuty Profile](https://www.capterra.ca/software/125693/pagerduty)
- [View Freshservice Profile](https://www.capterra.ca/software/132997/freshservice)
- [View Original Comparison](https://www.capterra.ca/compare/125693/132997/pagerduty/vs/freshservice)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"PagerDuty vs Freshservice Comparison - Capterra Canada 2026","description":"Compare PagerDuty vs Freshservice. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.","url":"https://www.capterra.ca/compare/125693/132997/pagerduty/vs/freshservice","about":[{"@id":"https://www.capterra.ca/software/125693/pagerduty#software"},{"@id":"https://www.capterra.ca/software/132997/freshservice#software"}],"breadcrumb":{"@id":"https://www.capterra.ca/compare/125693/132997/pagerduty/vs/freshservice#breadcrumblist"},"@id":"https://www.capterra.ca/compare/125693/132997/pagerduty/vs/freshservice#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.capterra.ca/#organization"},"inLanguage":"en-CA","isPartOf":{"@id":"https://www.capterra.ca/#website"}},{"name":"PagerDuty","description":"PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/dce95e52-fbf3-4a99-9c23-666729e12198.png","url":"https://www.capterra.ca/software/125693/pagerduty","@id":"https://www.capterra.ca/software/125693/pagerduty#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":220,"ratingValue":4.6},"offers":{"price":"10","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Freshservice","description":"Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.\n\nBy bringing ITSM, ITOM, ITAM, and enterprise service management together on one platform with a shared data and context model, Freshservice reduces the fragmentation and tool sprawl that slow teams down, creating a more consistent source of truth across services, assets, and infrastructure. IT teams gain visibility into their environment through automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/cb18d8e2-47ac-4a81-9a78-e7c9f0637b39.png","url":"https://www.capterra.ca/software/132997/freshservice","@id":"https://www.capterra.ca/software/132997/freshservice#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ca/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":794,"ratingValue":4.6},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.ca/compare/125693/132997/pagerduty/vs/freshservice#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Incident Management Software","position":2,"item":"/directory/31332/incident-management/software","@type":"ListItem"},{"name":"PagerDuty vs Freshservice","position":3,"item":"https://www.capterra.ca/compare/125693/132997/pagerduty/vs/freshservice","@type":"ListItem"}]}]}
</script>