---
description: Compare osTicket vs FreeScout. Learn more about each of the software’s price, features, and helpful software reviews for Canadian business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: osTicket vs FreeScout Comparison - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [osTicket \<span\>vs\</span\> FreeScout](https://www.capterra.ca/compare/125118/208727/osticket/vs/freescout)

# Compare osTicket vs FreeScout

Canonical: https://www.capterra.ca/compare/125118/208727/osticket/vs/freescout

> Detailed comparison between osTicket and FreeScout. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | osTicket | FreeScout |
| **Overall rating** | 4.3/5 | 4.2/5 |
| **Total Reviews** | 75 | 13 |
| **Starting Price** | US$12.00 | - |
| **Free Trial** | No | - |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support | Email/Help Desk |
| **Training Software** | - | - |

## Best for

### osTicket

osTicket is an opensource support ticket system. It routes inquiries created via email, web-forms, and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.

### FreeScout

FreeScout is the perfect help desk and shared mailbox for those who need to provide a professional customer support, but who can not afford to pay for Zendesk or Help Scout.

## Key features

### osTicket

- Automated Responses
- Automated Routing
- Customizable Fields
- Customizable Forms
- Dashboard Software
- Help Desk Management
- Knowledge Base Management
- Knowledge Management Software
- Macros/Templated Responses
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Management Software
- Templates
- Ticket Management

### FreeScout

- Alerts/Escalation
- Automated Routing
- Customizable Branding
- Knowledge Management Software
- Mobile App
- Multi-Channel Communication
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

## Links

- [View osTicket Profile](https://www.capterra.ca/software/125118/osticket)
- [View FreeScout Profile](https://www.capterra.ca/software/208727/freescout)
- [View Original Comparison](https://www.capterra.ca/compare/125118/208727/osticket/vs/freescout)

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